Betabound’s Privacy Policy

Effective May 25th, 2018

Introduction

Given the nature of Betabound, we collect and manage a significant amount of personal information about our community members. As such, data privacy is always top of mind with regards to how we design both our platform and our service offerings. Our continuous goal is to handle all data as respectfully and responsibly as possible, while being completely transparent as to what exactly that means.

We also understand that privacy is a complex subject, and focusing strictly on the legal details doesn’t necessarily highlight the items that are most important to many in our audience. Given that context, we’ve deliberately split our policy into two parts. The first section is intended to provide a plain-English overview of the topics that we feel are most interesting to the majority of our users. The next section provides the comprehensive details that the truly savvy are more likely to care deeply about.

Regardless, we comply with and are passionate about this entire policy, and would encourage you to take your time in reviewing this entire policy. Also, please don’t ever hesitate to reach out to us at privacy@betabound.com if you have any feedback or questions. If you don’t agree with any aspect of this policy, you should not use our services or sites.

Key Terms

  • Betabound is an online portal that allows individuals to apply for and test new products and services. Betabound is owned and managed by Centercode, which works with a wide variety of companies to help them execute these tests. By joining Betabound, you’re expressing an interest in participating in these types of opportunities. In addition to managing Betabound, Centercode designs and develops the software platform which Betabound is built on, the Centercode Platform, which is also used by many other companies.
  • Your Betabound Profile is comprised of data that you directly provide to Betabound. This includes Personal Profile data, such as account (e.g. name, email) and demographic information (e.g. gender, age), and test platform data, which describes things you own or have access to (e.g. your phone, house, or computer) that may interact with the products you’re testing. This information is used to offer ideal testing opportunities based on your interests, and to contextualize the feedback you provide in any tests we manage that you choose to participate in. For example, if a company wanted to know which features were in most demand by people in a certain age range, this allows them to find the answer without asking your age every time you suggest a feature. We don’t sell this information, and we only grant access to this information to those companies whose tests you’ve explicitly applied to within Betabound.
  • Test Feedback includes everything you provide when applying for, and participating in a specific test within Betabound. This typically takes the form of things like bug reports, feature suggestions, file uploads, and survey responses. This is the information these companies need to improve their products. By providing this information, it’s important that you understand that our customer will own this data from that point on. As such, you should only create a Betabound account and apply for tests if you’re comfortable with providing both your Betabound Profile information and your specific Test Feedback to the companies that make the products you’re interested in testing.

Key Concepts

  1. Betabound Profile information provided to Betabound is used to identify appropriate candidates for product tests. From time to time we may also use it for aggregate research purposes. We don’t sell or share this information for purposes other than these tests. Beyond your basic member profile, you can choose how much information you provide, understanding that providing more information increases the opportunities available to you, as we can better target you for those opportunities.
  2. If you receive an announcement for a Betabound testing opportunity that you find interesting, and you choose to pursue that opportunity (which requires logging in to Betabound and completing an application), your personal information may then be shared with the company developing that product (i.e. our customer). This is to ensure that you’re an ideal candidate for that test.
  3. If you’re selected for a Betabound test, and actively choose to join it (which typically involves completing both participation and non-disclosure agreements), your Betabound Profile will continue to be available to that company, as well as any feedback or files that you provide throughout the test. Again, please understand that this company owns this information and feedback, as you have actively become a tester for their product.
  4. While participating in a Betabound test, other testers will have access to some personal data about you, as we see fit, based on the needs of that test. This will typically include your full real name and much of your feedback. Note that our tests are typically run in a very collaborative nature, and therefore anonymity shouldn’t be expected. In other words, if you’re not comfortable with other testers knowing who you are, you shouldn’t participate in Betabound or our tests.
  5. In addition to tests we manage on Betabound, we also announce testing opportunities for many other companies. These tests don’t occur on Betabound, and therefore betabound.com will not appear in the URL. Some of these companies are our customers using our platform (so the experience may be similar), while others are not. In either case, you should always read the privacy policy of each individual company before creating an account and/or providing any information to them.
  6. If at any point you’d like to remove your account from Betabound, you’re absolutely free to do so, with the exception of when you’re an active tester of a physical product. In these scenarios, we typically need to retrieve the product prior to you leaving the community and erasing your personal information. Upon leaving, your personal information will be wiped completely, but you will still have access to any agreements you’ve already completed.

Detailed Policy

This policy describes how Centercode collects, uses, and discloses information, and the choices you have about the information we collect. When we refer to Centercode, we mean Centercode, Inc., a California corporation. Centercode owns and operates Betabound.com, the web-based test participation portal known as Betabound.

We use the Betabound portal to collect, organize, and announce a wide variety of Customer Validation opportunities, during which you can test the products, applications, and services of third parties. We also use Betabound to register and collect information about Betabound Community Members (account holders) interested in participating in Customer Validation tests.

Centercode also owns and operates the cloud-based software platform known as the Centercode Platform and the Centercode.com website. These services are outside of the scope of this Betabound Privacy Policy (see Scope).

You should read this entire privacy policy. If you do not agree to its terms, you should not use our sites or services or submit personal information or other content to us. By using our sites or services and/or providing data to us, you are accepting and agreeing to the practices outlined in this privacy policy.


Table of Contents

 


Scope

This privacy policy describes our practices concerning the information that we collect through or related to the Betabound web-based portal, Betabound social media pages, emails, and other communications related to Betabound (collectively, the Betabound Sites).

This policy does not describe our privacy practices related to Centercode.com, and our Centercode social media pages (collectively, the Centercode Sites), and information we gather related to Centercode employment, vendor relationships, and business services. If you’re a visitor to the Centercode Sites or a vendor, business contact, or job applicant, please visit the Centercode.com Privacy Policy to learn about the privacy practices that apply to you.

Finally, we offer our platform to subscribing customers that use their own instance of the Centercode Platform to develop and manage their own test communities and Customer Validation programs. Their use of our platform and the use by their authorized users is outside the scope of this privacy policy. If you encounter our platform outside of Betabound, you should review the privacy policy of the company using our platform before creating an account. To learn more the data that we hold and process for our customers on their behalves, please review our Customer Data Handling Practices.

The Data We Collect and Receive

In order to operate and enable your use of the Betabound Sites, provide testing services to our customers, operate our business, and for other legitimate business interests described in this policy, we receive and collect certain information from you and about you, including Betabound Profile information, Test Feedback, and other information, which includes Personal Data.

When we use the term Personal Data, we mean information that identifies an individual or that relates to an identified or identifiable individual (e.g. name, email address, phone number, location data, mailing address).

By submitting or providing Personal Data or other information to us, you are representing that you have authority to do so and that we have full authorization to use this information in accordance with this privacy policy, even if the information relates to other individuals or entities. You agree to provide and maintain complete and accurate information, and understand that you are solely responsible for the data that you provide to us.

Betabound Community Member Information

In order to create a Betabound Community Member account, we require you to provide both basic account information (such as your first and last name, email address, username and password, time zone, country, and date of birth), as well as Betabound Profile information (including Personal Data, such as address, phone number, languages spoken, social media handles, home ownership and family information, details about your education, employment information, testing interests, and similar information).

At different times, we may also ask you to complete voluntary surveys seeking more information, including Personal Data, about your interest in and qualifications for tests that may be conducted by us on behalf of our customers. While you do not need to provide extended profile and additional information, providing additional information can increase the number of test opportunities available to you because we can match your information with the test participant requirements for specific Customer Validation tests.

In addition, sometimes additional information is required in order for you to be eligible to participate in certain tests. For example, you are required to provide your address and phone number if you wish to participate in any test that involves sending a physical product to you.

We own and control the information that you provide as a part of your Betabound registration, profile, and completion of other Betabound community-level member questionnaires or surveys, and share this information as described below in How We Use and Share Personal Data. We call this information your Betabound Profile.

However, your Test Feedback (any information that we collect or you provide during or in connection with applying for, and/or participating in a specific test) is collected by us on behalf of the company that has hired us to manage its test, and we process this information on behalf of that customer in accordance with our separate agreement with the customer.

Where we process your information on behalf of our customer, the data collection and privacy practices of our customer (such as those disclosed in its privacy policy and any other agreement(s) you are asked to enter into with our customer) control as between you and our customer. For more information about the information that we hold and process for our customers on their behalves, please read about our Customer Data Handling Practices. If you have any questions about the privacy practices of any Centercode customer, please contact our customer about your inquiry.

Becoming a Betabound Community Member is entirely voluntary. If you do not wish to provide the required information, you should not become a Betabound Community Member. If you do not wish to provide any optional additional requested information, you should not do so.

Test Announcement Information

If you provide information to us so that we can announce your third-party Customer Validation test, we may collect, process, and use the Personal Data and other information that you provide to us, such as your contact information, company information, and product information. You represent that you have authority to provide us with the information that you supply and authorize us to post the information you provide to us on the Betabound Sites. You are solely responsible for the contents of the data that you provide to us.

Other Information Collected

As you interact with us regarding your Betabound account or your interest in our offerings, such as through Betabound social media pages, emails and other communications outside of your Betabound account, we may gather Personal Data from you, such as your name and email address, and any other information you voluntarily provide to us.

How We Use and Share Personal Data

This section describes how we use and share information within the scope of this policy.

Betabound Community Member Information

When you provide your email to us during the Betabound registration process, you are agreeing to allow us to use the information that you provide, including Personal Data, to determine if you may match the profile for participation in Customer Validation tests conducted by or on behalf of our customers. When we believe you might be interested in our customers’ Customer Validation tests, we will contact you about these opportunities using the contact information you have provided to us in your Betabound Profile.

We may also send you newsletters, announcements, or communications, including by email and text message, that we believe may be of interest to you. If at any time you no longer wish to receive announcements about these test opportunities or other communications, or wish to modify your account preferences, you can follow the instructions under Updating Email Preferences and/or Removing Your Betabound Account below to either modify your preferences or terminate your Betabound Community Member account.

Unless and until you express interest in participating in, accept an invitation to participate in, or actually participate in a Customer Validation test being conducted by Centercode on behalf of a Centercode customer, we will not share your Personal Data in any way that identifies you to any Centercode customer.

However, if and when you express interest in participating in, accept an invitation to participate in, or actually participate in a Customer Validation test being conducted by Centercode on behalf of its customer (e.g., when you click on a button or link in an announcement on Betabound that directs you to a test conducted on a web page that includes betabound.com), you are agreeing to allow us to share the information you have provided to us through your Betabound registration, including your profile information and any other Betabound qualification survey, community survey, questionnaire, form, email or other communication about your profile, with the Centercode customer for which we are conducting a test.

We provide this data in order to enable our customers to identify ideal test candidates and, if you are selected as a test participant, for our customers to include this data as a part of their Customer Validation test data. Once shared with our customer, the customer determines its own policies and practices for the use, sharing, and disclosure of this information, and Centercode does not control how it chooses to use, share, or disclose this information. Before you apply to participate in any test, you should read the company’s privacy policy or other privacy disclosure carefully so that you understand how your information, including your Personal Data, will be used and shared by this third party.

In addition to this profile information being shared with our customers as described above, sometimes during a test, a subset may be shared with other test participants where the test includes collaborative activities, such as group chats and discussions. During these activities, selected profile information, which can include your full name, username, and any text or file-based feedback you provide in that group activity, may be visible to other participating testers. If you are not comfortable with this, do not participate in the group activity or share text or files in the group activity.

Test Announcement Information

When you provide information to us to announce your third-party Customer Validation test, we use this information to publicly announce the test on Betabound.com. Please do not provide any Personal Data, confidential data, or other information that you do not want to reveal to the public at large.

Betabound Visitor, Business, and Other Contact Information

We use contact information that you have provided as a visitor to the Betabound Sites or through your business or other contacts in order to contact you to discuss your interest in Betabound and Centercode services, and to send you information such as announcements of opportunities and events regarding Betabound and Customer Validation tests. Where you provide us with your contact information, we may also send you community newsletters and updates. If at any time you no longer wish to receive these communications, you can follow the instructions under Updating Email Preferences.

Aggregated or De-Identified Information

Where data is aggregated or de-identified so that it is no longer reasonably associated with an identified or identifiable natural person, we may use and disclose it for any business purpose, except as otherwise prohibited under applicable law. Typically this would be used for research purposes, or to promote our community, but we may have other business uses.

Other Use and Sharing

We may also use or share information you provide to us for other legitimate interests including:

  • to create an account you have requested;
  • to send administrative information to you, such as changes to our terms, conditions, and policies;
  • to respond to your inquiries and fulfill your requests, such as to send you requested materials and newsletters, as well as information about our services and businesses;
  • to service your account, including maintaining records of any agreements you enter into;
  • to communicate with you and provide you with all necessary or helpful information, including on our customer’s behalf as their service provider;
  • to send, install, remove, or retrieve any test product, device, or software on our customer’s behalf as their service provider;
  • to personalize your experience on the Betabound Sites, such as by presenting opportunities or content tailored to you;
  • regarding the general level of participation of Betabound Community Members in tests that we conduct, for our customers to assist in determining whether they are a good candidate for other tests we might perform for customers;
  • for our internal business purposes, such as data analysis, audits, fraud monitoring and prevention, network and information security, developing new products, enhancing, improving or modifying the Centercode Platform and our Betabound Sites and services, identifying usage trends, determining the effectiveness of our promotional campaigns, and operating or expanding our business activities;
  • in connection with company transactions such as asset sales, reorganizations, mergers, joint ventures, assignments, financings, dispositions of stock, and other changes of control, where Personal Data and other information is transferred to third parties for legitimate purposes in connection with the transactions;
  • as we believe to be necessary or appropriate under applicable law, including laws outside of your country of residence, to comply with legal process, to respond to the requests of courts or governmental authorities, to enforce our terms and conditions, to protect our operations, rights, privacy, safety, customers, or property (or that of others), and to allow us to pursue available remedies or limit damages we may sustain; and
  • for other purposes you have specifically agreed to.

How We Share Data with Third-Party Service Providers and Partners

We contract with third-party service providers and partners who provide services to us in accordance with our instructions, including our cloud hosting provider for the Betabound web portal (Amazon Web Services), our web analytics provider (Google Analytics), our shipping providers (e.g. UPS, FedEx, USPS), test application distribution (e.g. TestFairy), test product installers (where you agree to allow the installation of a test product as a part of a test), and general office services such as email and file storage (Google).

These third parties may have access to your data (including Personal Data) for the purpose of providing services to us and in compliance with our documented instructions. We diligently choose these third-party service providers, evaluate their privacy, security, and confidentiality practices, and enter into agreements with them specifying their obligations.

Cookies, IP Addresses, and Other Passive Information Collected

Like many companies, we use cookies (small data files stored on your computer), logging, and similar tools to collect and analyze information about our visitors and community members. This information is used to operate the Betabound Sites, to prevent fraud and misuse of our services, to measure how people use the Betabound Sites, to analyze how people respond to our emails and other communications, to analyze trends, to improve the Betabound Sites and our services, and to improve your overall experience.

Third-Party Cookies and Opting Out

We use Google Analytics cookies, which are cookies that allow us to analyze how our visitors and users interact with the Betabound Sites. The information generated about your usage is transmitted to Google and is used to compile statistical reports on activity on the Betabound Sites to help us improve these sites and your experience. The information we receive from Google Analytics is aggregated data and we cannot use it to individually identify any particular visitor or user. We encourage you to read the Google Privacy Policy.

You can optionally opt-out from your data being collected and reported by Google Analytics.

Centercode Mandatory Session Cookies and Usage Data

When accessing your account on Betabound, the platform uses session cookies to grant you access to, and secure your account. These cookies allow us to uniquely identify you following the entry of your username and password so that you may access your account. Session cookies are required in order to use our services.

In addition, when you log in to these accounts, our servers automatically log typical HTTP information, including your Internet Protocol (IP) address, a unique device identifier (a UUID), your device name, operating system type and version, network type, country of origin, information about how you use your account (e.g. the pages you view, the links you click, the dates and times of your requests and referral URL, and other actions you take), the error messages you receive or problems you encounter, and similar data.

We use this information to provide our services and support to our customers and users. We also use this information to monitor the regions from which you navigate your account, to identify you when you are using your account, to enhance our security and service performance, and for audit, compliance, investigations, and customer support purposes. Where requested by our customer, we may share relevant log data with our customers for audit, compliance, investigations, and customer support purposes.

We also use de-identified or aggregated log data gathered about the general use of our services for internal business purposes such as developing and enhancing our products and services, identifying usage trends, and for other legitimate business purposes.

Do Not Track

We do not currently respond to “Do Not Track” browser signals.

Security

We take the security of the Personal Data that we hold very seriously. We maintain a written security policy for the security, integrity, and protection of the Personal Data we hold against unauthorized disclosure or loss. We have put in place physical, technical, and organizational processes and measures designed to safeguard all Personal Data.

When accessing an account on Betabound via a supported web browser, Transport Layer Security (SSL/TLS) is used to protect information using both server authentication and data encryption to help ensure data is safe and secure in transit.

We host Betabound, on cloud-based servers located in a secure data center environment using a firewall and other advanced technology designed to prevent interference or access from outside intruders. We also require verified email addresses, unique usernames, and strong passwords for account authentication.

These safeguards help prevent accidental or unlawful destruction, loss, alteration, unauthorized disclosure of, or access to the Personal Data that we hold. However, you should be aware that no security procedures or protocols are guaranteed to be 100% secure, and there is always some risk assumed when you share information. You are responsible for maintaining the confidentiality and security of your username and password.

If you have reason to believe that your interaction with us is no longer secure, your account has been compromised, or you would like more information about our security practices, please contact us immediately. In the event that any Personal Data under our control is compromised as a result of a breach of security, we will investigate the situation and, where appropriate or required by law, notify those individuals whose information may have been compromised and take other steps in accordance with applicable laws and regulations.

Updating Email Preferences

Betabound Community Members can modify their email preferences to unsubscribe from emails announcing Customer Validation tests conducted by Centercode customers themselves. Once you have completed your account registration, you can do this under the Testing Interests link on your account home page. If you require assistance or want to opt out of receiving other emails or communications from us, please contact us at optout@betabound.com and we will respond promptly.

Removing Your Betabound Account

If you would like to remove your Betabound account entirely and stop receiving Customer Validation test announcements entirely, you can do so by using the Remove Your User Account feature on the right side of your Account Settings page, or by navigating to https://betabound.com/optout. If you have another request regarding your Personal Data, please notify us at privacy@betabound.com so that we may consider and respond to your request in accordance with applicable law.

Data Retention

We will retain your Personal Data for a period consistent with the original purpose of collection, including to pursue our legitimate business interests, comply with our legal obligations, resolve disputes, and enforce applicable agreements. For example, we will retain Betabound Profile information and other information collected in connection with your Betabound account as long as you maintain a Betabound account, and thereafter for the period of time that we need to pursue legitimate business interests, conduct audits, comply with and demonstrate compliance with legal obligations, resolve disputes, and enforce agreements.

We retain data that we hold on our customer’s behalf (e.g. the Test Feedback you provide to our customer) in accordance with our customer’s instructions and as required by applicable law.

Deleted data stored in our backup systems will be automatically deleted within a reasonable period of time during our backup procedures, except as otherwise required by applicable law.

Data Modification, Deletion, and Other Rights

Betabound Community Members may log in to their accounts to delete or amend certain types of Personal Data and information in their Betabound Profile at any time using the functionalities provided.

Individuals located in certain countries, including those residing in the European Union, the European Economic Area and Switzerland (“European Residents”), have certain statutory rights regarding their Personal Data. For European Residents, reference to Personal Data in this privacy policy is equivalent to Personal Data as defined in the EU General Data Protection Regulation (the “GDPR”).

Subject to any exemptions provided by law, these individuals may have the right to request access to their Personal Data, or seek to update, delete, or correct Personal Data. If your request relates to Personal Data that we control within the scope of the GDPR, such as Betabound Profile information of an EU Resident, your rights may be exercised by contacting us at privacy@betabound.com.

Any European Resident who is dissatisfied with our handling of a request regarding Personal Data within the scope of the GDPR, has a right to lodge a complaint with his or her local data protection authority responsible for monitoring the application of the GDPR.

If your request relates to information that we hold on our customer’s behalf, you must contact our customer, the data controller, for assistance with your request. You may contact us at privacy@betabound.com for assistance contacting our customer.

For your protection, we may need to verify your identity before implementing any request relating to your Personal Data. We will respond to your request promptly, and in no more than 30 days from your request, subject to applicable law. Please note that we may need to retain certain information for recordkeeping purposes, such as retaining copies of agreements you have entered into with us and/or for audit and investigation purposes, or in the event of a court order or requirement of law.

Deleted or updated Personal Data stored in our backup systems will be automatically deleted or updated within a reasonable period of time during our backup procedures, except as otherwise required by applicable law.

Links to Third-Party Sites

The Betabound Sites and emails that come from us contain links to other websites on the Internet. For example, on Betabound, we collect and organize a wide variety of test opportunities from all over the world, so we often announce opportunities for third parties, including those that are our customers and those that are not our customers.

We announce these opportunities through Betabound and also in other communications to you, such as in emails. We encourage you to review the privacy policies of all such third parties and any agreement(s) that you are asked to enter into in connection with any test or participant community membership.

Please note that we are not responsible for the privacy policies and collection, use, and disclosure practices (including the data security practices) of these third parties, including third parties that are our customers.

Data of Children

The Betabound Sites are not intended for use by minors under the age of 16. We do not knowingly or specifically collect information from these minors through the Betabound Sites or otherwise. If you believe that we have mistakenly or unintentionally collected information from minors or have any questions or concerns regarding the use of our services to collect information from minors, please contact us at privacy@betabound.com so that we may investigate and delete the information from our servers as necessary.

International Transfer of Data

The Personal Data and other information we collect from you is used, stored, and/or processed by us in the United States, where we are located. In addition, in the circumstances described in this privacy policy where your Personal Data and other information is transferred to a third party (including our customer), this data may also be used, stored, and/or processed outside of the United States in any country in which the third party has facilities or engages service providers. These countries may not offer the same legal protections offered in your country and may be considered by your country to offer insufficient legal protections.

European Residents have a right to withdraw their consent to cross-border transfers of their data, and if you wish to do so with respect to your Personal Data that we control, you may contact us at privacy@betabound.com. The withdrawal of consent will not affect the lawfulness of actions based on your consent prior to your withdrawal.

If your request relates to information that we hold on our customer’s behalf (e.g. Test Feedback), you must contact our customer, the data controller, for assistance.

Changes to Our Privacy Policy

We reserve the right to change this privacy policy. If we make changes to this policy, you will find the revised privacy policy posted on the Betabound Sites, along with the effective date of the revised privacy policy. Your use of and access to the Betabound Sites and the Centercode Platform after any changes become effective will be considered your acceptance of those changes and will constitute your agreement to be bound by the new or modified privacy policy.

Questions or Concerns

Questions about this Privacy Policy or our information practices should be directed to Centercode by emailing privacy@betabound.com or by mailing us at 23332 Mill Creek Drive, Suite 260, Laguna Hills, CA 92653 ATTN: Privacy Policy.

Alternatively, to communicate with our Data Protection Officer, please email dpo@betabound.com, or by mail at 23332 Mill Creek Drive, Suite 260, Laguna Hills, CA 92653 ATTN: DPO, or by phone at (800) 705-6540.